Opening Times
Monday 08:00 to 18:00
Tuesday 08:00 to 18:00
Wednesday 08:00 to 19:00
Thursday 08:00 to 19:00
Friday 08:00 to 18:00
Please note that the dispensary department is open Monday to Friday from 08.30 and is closed everyday between 13:00 and 14:00.
The reception will be available throughout the opening hours. The telephone will automatically transfer outside of the above hours as the surgery is closed.
Appointments with the nurse may also be available during extended hours, please ask for details when booking.
Telephone System
Please be aware that on a Monday the surgery can receive calls between 08.00 and 10.00, we advise that if you are not ringing for an appointment and if your call is not of an urgent nature to ring after 10.00am.
- Test results are only available from 10.30am
- After a bank holiday we receive double the number of calls, please consider if your call can wait till later during the day or the following day.
- Reception are unable to answer dispensary questions or transfer dispensary calls, please dial 01328 737002 and leave a voicemail message as needed. Voicemails are cleared every two hours.
You can also get medical advice from NHS 111 service.
Our team at Burnham recognise how important it is for our patients to get through on our phones first time and we have had software installed to monitor our call volume to help improve the service we provide.
When we Are Closed
In a genuine emergency, you should call 999. Chest pains and/or shortness of breath constitute as an emergency.
Out of Hours Cover (OOH)
OOH is provided by the East of England Ambulance Service (EEAS) NHS Trust Out-of-Hours Service (Norfolk).
The out-of-hours service can be contacted by telephoning 111.
You will be asked for your name and telephone number by the Operator and your call will be triaged. A Doctor will call you back to ask about symptoms after which he will either give you advice or ask you to come and see him at the emergency surgery.
If your call is not an emergency please make an appointment in the normal way on the next working day.
In addition, your local pharmacists are a good source of assistance for minor illness.
